Privacy Policy

Glenair UK Limited – Privacy Policy

1. Your Personal Data & Information we obtain from you

Glenair UK Limited are committed to ensuring that your privacy is protected and any personal data or information that we hold about you is secure and processed in accordance with all of our legal obligations. We have put appropriate and reasonable arrangements in place to reduce the risk of unauthorised access to data held by us.

This privacy notice explains what information we collect and store about you and why. It also tells you who we share this information with, and how to contact us if you have a complaint.

Glenair UK Limited collects, uses and is responsible for personal information about you.

For this reason we are a ‘controller’ of this information for the purposes of the General Data Protection Regulation 2016/679 and other applicable data protection laws. In order to fulfil contracts, Glenair UK and its employees are also ‘processors’ of personal information. The General Data Protection Regulation sets out a definition of ‘personal data’ and what constitutes special category data.

We hold personal data about our employees, customers, suppliers and other individuals for a variety business purposes.

The following are examples of the personal data we collect when you make an enquiry through our website or place an Order with us:

a. Your full name
b. Email address
c. Delivery Address
d. Billing Address
e. Contact number
f. Financial information to enable us to receive payments from you.

Our services are not designed for, or intentionally targeted at, children under 18 years of age. We do not intentionally collect or maintain data about anyone under the age of 18.

2. Why we collect personal information & how we use it

It is necessary for us to collect and process your personal data in order to respond to your enquiry or to complete our contractual obligation by fulfilling orders placed.

We may contact you for reasons relating to the contractual services provided and we would use the contact details obtained from you to facilitate this.

We may use your data for statistical analysis, to maintain accurate records of current orders and records of historical transactions. We may use the information supplied to comply with our legal and regulatory obligations, in order to enforce or apply our terms of use or terms and conditions of supply and other agreements, or to protect the rights, property or safety of Glenair UK Limited, our customers or others.

Personal data will not be used for any other purpose other than has been set out in this notice.

3. Your data with third parties & data received from other sources

Where you provide us with your data through our website, we will use this information to respond to your query or order placed accordingly.

It may become necessary from time to time to conduct a personal search against you for the purposes of fraud protection and credit risk reductions. This will be done through credit-referencing agencies.

On necessary occasions we will supply technical data to sub-contract suppliers in order to provide required items to fulfil our contractual obligations to you. We will seek a confidentiality agreement with outsourced providers where necessary.

Our site may, from time to time, contain links to and from the website of our partner networks, advisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our website and to compile statistical reports on website activity. For further information visit You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser.

4. Legal Basis

We are required to inform you of the legal basis we rely upon when processing your information.

In the case of queries placed through our website, the processing is necessary in order to respond to your enquiry accordingly. In relation to orders placed for products, the processing is necessary for the performance of our contract to supply you with the order placed.

In respect of statistical analysis, such processing is necessary for the purposes of legitimate interests pursued by us, for the purpose of fraud protection, considering potential complaints, considering future business services or otherwise complying with our professional obligations.

There may be times when processing is necessary for reasons of public interest, such as complying with investigations carried out by the Information Commissioners Office or any other statutory regulator.

5. Can you refuse to provide personal data

You may decide not to provide us with personal data when requested but if you do, you should be aware that we may not be able to respond to your query or complete any order you have placed. In this circumstance we may have to end our contract with you.

6. Marketing

At present we do not store personal data for marketing purposes.

7. Storage of Information

We will only retain your personal data for as long as it is needed for the purposes as set out in this document, or the law requires us to. The data retained will depend on the circumstances of each case, taking into account the reasons for obtaining the data originally and where we are contractually obliged to retain data for longer periods of time.

Due to the nature of the work carried out, we are often contractually obliged to be able to provide certain data history for a period of up to 25 years. In circumstances where data will be retained for up to 25 years, this information will form part of the procurement specification with the customer.

You have the right to withdraw your consent at any time, this will not affect the lawfulness of any processing activity we have carried out prior to you withdrawing your consent.

8. Your Rights

Under the GDPR, you have a number of rights that you can exercise free of charge, including but not limited to;

  • A general right to transparency over how your personal data is processed;
  • Access to and a copy of your personal information if required;
  • Require us to correct any mistakes or complete any missing information we hold on you;
  • Object at any time to the processing of your personal information for direct marketing;
  • Object in certain circumstances to the continued processing of your personal information;
  • Restrict our processing of your personal information in certain circumstances;
  • Require us to erase your personal data in certain circumstances.

If you want more information about your rights under the General Data Protection Regulations (GDPR) please see the Guidance from the Information Commissioners office on their website at These rights are subject to the conditions and restrictions set out in the General Data Protection Regulation and the Data Protection Act 2018.

An individual has the right to receive confirmation that their data is being processed and have access to that personal data. We willdeal with any Subject Access Request in accordance with the General Data Protection Regulations.

9. Future processing

We do not intend to process your personal information for any reason other than stated within this privacy notice.

10. Changes to this privacy notice

This privacy notice may be changed or updated from time to time. We suggest that you check our website to stay up to date with information. This Privacy Notice was last updated in January 2019.

11. Questions

Please contact our Data Protection Officer (DPO) if you have any questions about this document or have reason to suspect that your personal data has been misused or mishandled.

Data Protection Officer:

Teresa Sheward,

40 Lower Oakham Way,


NG18 5BY

The General Data Protection Regulation also gives you the right to lodge a complaint to a supervisory authority. This can be done through the Information Commissioner, who is an independent regulator: Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF